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Before the call
Clinic
Return a clinic call and confirm appointment information.
You missed a call from a medical office.
Listen
Call • line 1 of 81 / 8
Audio for this stage is not installed yet. Use the call text to practice.
You
Hello, this is Alex Rivera. I’m returning a call from your clinic.
Caller
Hi Alex. We called about your appointment next Tuesday.
You
Okay. Is there any change to the appointment?
Caller
Yes. The doctor needs to move it from ten to eleven thirty.
You
Eleven thirty next Tuesday works for me.
Caller
Great. Please arrive ten minutes early.
You
Okay. I’ll arrive by eleven twenty.
Caller
Perfect. We’ll see you then.
Practice line by line
Listen. Repeat it out loud. Swipe for the next line.
1 of 8
You
Hello, this is Alex Rivera. I’m returning a call from your clinic.
Key phrases
Build the Phrase
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Practice your answer
Say your answer out loud before you reveal it.
1 / 4
Caller
Hello, this is Alex Rivera. I’m returning a call from your clinic.
Your turn
Say your answer out loud before you reveal it.
Model answer
Hi Alex. We called about your appointment next Tuesday.
Try a variation
- The clinic asks you to fast before a test.
- The clinic offers a cancellation slot today.
Call Challenge
Return the call, identify the change, and repeat the new time.
Now try the call with less help.
