Stage 4 · Housing · Premium
Landlord or property manager callback
Before the call
Housing
You reported a problem and the building manager called you back.
Listen
Audio for this stage is not installed yet. Use the call text to practice.
Hi Alex, this is the building office calling about your maintenance request.
Hi. Thanks for calling back.
Is the leak still happening?
Yes, but it’s slower than yesterday.
We can send someone tomorrow between nine and eleven.
That works. Do I need to be home?
Yes, please have someone in the unit.
Okay. I’ll be home between nine and eleven.
Practice line by line
Listen. Repeat it out loud. Swipe for the next line.
Hi Alex, this is the building office calling about your maintenance request.
Key phrases
Build the Phrase
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Practice your answer
Say your answer out loud before you reveal it.
Caller
Hi Alex, this is the building office calling about your maintenance request.
Your turn
Say your answer out loud before you reveal it.
Model answer
Hi. Thanks for calling back.
Try a variation
- The issue is heating instead of a leak.
- You give permission to enter if your building allows it.
Call Challenge
Describe the current status of the problem and confirm the service window.
Now try the call with less help.