Stage 1 · A2–B1 · Premium

Answer the Call

Answer an unknown call, identify the caller, ask for repetition, buy time, return a missed call, and close clearly.

Listen repeatedly until the words feel familiar. Repeat useful answers until they come naturally.

Afraid to answer phone calls in English? Practice real calls before they happen.

10 calls in this stage.

PC1-01 · Premium
Unknown number: identify the caller
Everyday / Work
Answer professionally and find out who is calling.
Call 01
PC1-02 · Premium
I didn’t catch your name
Everyday / Work
Ask for the caller’s name again without panic.
Call 02
PC1-03 · Premium
I didn’t catch the company
Work
Clarify the company or organization name.
Call 03
PC1-04 · Premium
The caller speaks too fast
Everyday / Work
Ask the caller to slow down.
Call 04
PC1-05 · Premium
Please repeat the important part
Everyday
Ask for repetition when one detail is unclear.
Call 05
PC1-06 · Premium
This is a bad time: ask for a callback
Work
Politely move the call to a better time.
Call 06
PC1-07 · Premium
One moment, please
Everyday
Buy a few seconds to move somewhere quiet or find information.
Call 07
PC1-08 · Premium
Wrong number
Everyday
Handle a wrong-number call politely.
Call 08
PC1-09 · Premium
Return a missed call
Work
Call back and identify why you are returning the call.
Call 09
PC1-10 · Premium
Close the call and confirm the next step
Work
End a call with a clear next step.
Call 10