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Before the call
Service
Confirm a delivery window and access instructions.
A driver or service company calls before arriving.
Listen
Call • line 1 of 81 / 8
Audio for this stage is not installed yet. Use the call text to practice.
Caller
Hi, we’re calling about your delivery tomorrow.
You
Okay. What time should I expect the driver?
Caller
The window is between twelve and three.
You
Between twelve and three. Do you need any building access information?
Caller
Yes. Please leave the buzzer number in the delivery notes.
You
The buzzer is four zero four.
Caller
Great. The driver will call when they’re close.
You
Perfect. I’ll keep my phone with me.
Practice line by line
Listen. Repeat it out loud. Swipe for the next line.
1 of 8
Caller
Hi, we’re calling about your delivery tomorrow.
Key phrases
Build the Phrase
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Practice your answer
Say your answer out loud before you reveal it.
1 / 4
Caller
Hi, we’re calling about your delivery tomorrow.
Your turn
Say your answer out loud before you reveal it.
Model answer
Okay. What time should I expect the driver?
Try a variation
- The company changes the delivery day.
- The service person needs parking instructions.
Call Challenge
Confirm time window, access detail, and how the driver will contact you.
Now try the call with less help.
