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Before the call
Service
Return a call and use a claim or reference number.
An insurance or service representative asked you to call back.
Listen
Call • line 1 of 81 / 8
Audio for this stage is not installed yet. Use the call text to practice.
You
Hi, I’m returning a call about claim number C four eight two one.
Caller
Thank you. Let me pull up the file.
Caller
I have it. We need one more photo before we can continue.
You
Okay. Where should I send the photo?
Caller
Reply to the email we sent yesterday.
You
Understood. I’ll send it this evening.
Caller
Perfect. We’ll review it tomorrow.
Practice line by line
Listen. Repeat it out loud. Swipe for the next line.
1 of 8
You
Hi, I’m returning a call about claim number C four eight two one.
Key phrases
Build the Phrase
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Practice your answer
Say your answer out loud before you reveal it.
1 / 4
Caller
Hi, I’m returning a call about claim number C four eight two one.
Your turn
Say your answer out loud before you reveal it.
Model answer
Thank you. Let me pull up the file.
Try a variation
- Use a repair-order number instead of a claim number.
- The representative needs one more document instead of a photo.
Call Challenge
Open the call with the reference number and finish with a clear next action.
Now try the call with less help.
