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Before the call
Pressure / Everyday
Challenge a number politely when it does not make sense.
You hear a time or number that may be wrong.
Listen
Call • line 1 of 81 / 8
Audio for this stage is not installed yet. Use the call text to practice.
Caller
Your appointment is at seven fifteen P.M.
You
Sorry, did you say seven fifteen P.M.?
Caller
Oh, sorry. I meant seven fifteen A.M.
You
Thanks for checking. Seven fifteen in the morning.
Caller
Yes, that’s correct.
You
That makes sense. What time should I arrive?
Caller
Please arrive by seven.
You
Okay. I’ll be there by seven.
Practice line by line
Listen. Repeat it out loud. Swipe for the next line.
1 of 8
Caller
Your appointment is at seven fifteen P.M.
Key phrases
Build the Phrase
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Practice your answer
Say your answer out loud before you reveal it.
1 / 4
Caller
Your appointment is at seven fifteen P.M.
Your turn
Say your answer out loud before you reveal it.
Model answer
Sorry, did you say seven fifteen P.M.?
Try a variation
- A phone number has too many digits.
- The caller says the wrong weekday for the date.
Call Challenge
Question an unusual detail politely instead of silently accepting it.
Now try the call with less help.
