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Before the call
Pressure / Work
Return to the exact point after an interruption.
Someone interrupts you while you are listening to important instructions.
Listen
Call • line 1 of 81 / 8
Audio for this stage is not installed yet. Use the call text to practice.
Caller
Please bring your ID, safety shoes, and—
You
Sorry, one moment please.
You
Thanks for waiting. You said ID and safety shoes. What was the third item?
Caller
A copy of your certification, if you have it.
You
Okay. ID, safety shoes, and a copy of my certification.
Practice line by line
Listen. Repeat it out loud. Swipe for the next line.
1 of 8
Caller
Please bring your ID, safety shoes, and—
Key phrases
Build the Phrase
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Practice your answer
Say your answer out loud before you reveal it.
1 / 4
Caller
Please bring your ID, safety shoes, and—
Your turn
Say your answer out loud before you reveal it.
Model answer
Sorry, one moment please.
Try a variation
- You are interrupted while writing down an address.
- You miss the second step instead of the third.
Call Challenge
Resume the call from the last detail you definitely heard.
Now try the call with less help.
