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Before the call
Pressure / Everyday
Handle audio dropouts and reconnect information.
You can hear only parts of the caller’s sentence.
Listen
Call • line 1 of 81 / 8
Audio for this stage is not installed yet. Use the call text to practice.
Caller
Your appointment has been moved to—sorry, can you hear me?
You
The connection is breaking up. Could you repeat the new time?
Caller
Yes. The new time is three fifteen.
You
Three fifteen. I heard that clearly.
Caller
And it’s still on Friday.
You
Friday at three fifteen.
Caller
Exactly. Sorry about the connection.
You
No problem. I have the important details now.
Practice line by line
Listen. Repeat it out loud. Swipe for the next line.
1 of 8
Caller
Your appointment has been moved to—sorry, can you hear me?
Key phrases
Build the Phrase
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Tap the words in order.
Correct
Practice your answer
Say your answer out loud before you reveal it.
1 / 4
Caller
Your appointment has been moved to—sorry, can you hear me?
Your turn
Say your answer out loud before you reveal it.
Model answer
The connection is breaking up. Could you repeat the new time?
Try a variation
- The call drops and you call back.
- You can hear the time but not the date.
Call Challenge
State exactly what you missed, then confirm the complete detail once.
Now try the call with less help.
